Returns & Exchanges
At iPoint, we want you to be completely satisfied with your premium electronics, which is why we offer a 30-day return window for all original condition devices. If your purchase doesn't meet your expectations, our streamlined return process ensures a quick resolution or full refund.
Initiate Your Request
Log into your iPoint account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the item in its original packaging including all accessories, manuals, and protective materials to ensure eligibility for a full refund.
Ship to iPoint
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing